GIOYAL undertakes to guarantee the timely delivery of the Products within 24/48 hours of the conclusion of the Purchase Contract.

On the site you can choose between different shipping methods, visible in the cart together with the amount to pay.

In the case of deliveries to islands or remote areas, the delivery period may extend up to 72 working hours.

Delivery is via courier/postal service, with times varying based on destination. The terms indicated during the order are purely indicative.

For orders over €35.00, standard shipping is free.

Orders placed before 12pm (Monday to Friday) are dispatched the same day via standard delivery service barring unforeseen circumstances.

It is important to note that during holidays and on certain occasions, orders cannot be collected by the postal/courier service.

GIOYAL delivers exclusively in the national territory (Italy) to the address provided located in Italy.

GIOYAL cannot be held responsible for any delays in processing the order or in delivering the products.

The products ordered will be shipped to the postal address indicated by the Customer.

Once the order is confirmed, our team will notify the courier of the delivery of the package.

An email notification will be sent to the customer once the shipment has been made, providing a tracking code that will allow you to monitor the location of the shipment.

You can choose to collect the Products from a collection point selected during the order (if available).

The Customer will be informed via email and/or SMS of the arrival of the package containing the products.

In case of repeated absence of the customer, Gioyal.com may contact the customer to establish the reasons why the delivery was not successful.

If the delivery does not take place due to the customer's responsibility, Gioyal.com may decide to return the goods to its warehouses, canceling the order without any obligation to refund.

If delivery to the chosen collection point is not possible, the Products will be delivered to the nearest point without the right to a refund.

The Products will remain available for collection for seven calendar days; in the event of failure to collect, they will be returned to GIOYAL, with the return and storage costs charged.

The Customer will receive a refund, notified by email and credited to the payment method used for the purchase.

Deliveries take place from Monday to Friday, during standard office hours, excluding national holidays, according to the methods of the chosen courier.

Delivery is considered completed when the Product is available at the address specified in the order form.

In the event of the recipient's absence, the courier will attempt a new delivery or return the Products to GIOYAL.

After 14 days from the return to GIOYAL, the Purchase Agreement is considered terminated and the order cancelled.

Upon delivery, the Customer must verify that the tamper-proof label is intact and the packaging is not damaged and that the number of pieces corresponds to the transport documentation. In the event of problems, the customer must immediately report it to the courier; otherwise, the product will be considered regularly delivered and it will not be possible to raise any complaints.

Cases of force majeure will give GIOYAL the right to modify, postpone or cancel the delivery, with timely communication to the Customer.

In case of cancellation, the Customer will receive a refund, excluding any further claims against GIOYAL.