FAQ
Check out the FAQs to find quick and useful answers.
Are tunnel plugs and earrings sold as a pair?
If not specified in the product description, you will always receive a single piece. If you choose quantity =1, you will receive only one plug or tunnel. You can recognize the items that we sell in pairs by the indication in the product description (e.g. “sold in pairs”). If you choose quantity =1 here, you will receive the item in a pair.
How can I get free shipping?
Simply exceed the amount of 29.00 euros and the system will automatically apply free shipping to your order.
Do you have a physical store?
Of course, you can also buy in our store, we are located in Pomigliano d'Arco (NA)
Is it also possible to pay by cash on delivery or by invoice?
At the moment the only accepted payments are those found in our checkout, such as PayPal, Klarna, Visa, Mastercard, etc.
How can I contact you?
You have many ways to contact us, you can use live chat, via E-Mail or by phone, go to the contact page and choose the method you prefer.
Is there a cost to register for your shop?
No, it's totally free.
How can I track my order?
Once your order has been shipped, we will send you
an email that includes the tracking number to monitor your order, you can check it directly in your user profile under track order.
How can I update my shipping address?
Once you are logged into your account, select “addresses” to
At this point you will have the option to delete or add a new address.
What is your return policy?
Gioyal accepts returns under the following conditions:
- Returned items must be in the original sealed packaging, not
must have been used, worn or tampered with. - Shipping will be at your expense
of the customer who must make the return.
But please limit your returns.
Frequent or extensive returns
They may also prevent you from purchasing further products from us.
How can I access my account?
Just go to www.gioyal.com and click on the little man icon
in the top right corner if you are on a desktop, if you are on a mobile click
on the drop-down menu located at the top left and you will find the item "account"
at the bottom right. Simply enter the email and password you used
Register when you sign up.